The design of one of the biggest world producers of home heating and hydro-heating facilities was developed in our agency. The new design was developed in accordance with the updated brand book. We also created a global system of interaction between specialists, individual masters, subsidiaries and partner companies. We successfully perform the tasks of technical support for constant clients within this system; realize programs for development of loyalty among specialists; organize regular trainings and control for level of specialists’ readiness on the territory of Russian Federation and Belorussia. The system is being improved on a regular basis thus increasing the efficiency of the company’s business processes.